Important Water Bill Information
Below is important information on how to read your water bill as well as other relevant information related to the water billing process. If there are any questions about your water bill, please call the City’s Water Billing Department at 860-826-3540.
How to Read Your Water Bill
When Do I Get A Water Bill?
The City of New Britain now mails out water bills on a quarterly basis, meaning residents will receive a water bill in their mailbox every three months. If you have not received a water bill, please contact the City’s Revenue Office at 860-826-3317 option 0. You can also view and pay your utility bill online here.
How Do I Pay My Water Bill?
There are multiple ways a resident can pay their water utility bill.
1. Online: Bill pay is available through the City’s website here.
2. In Person: Residents can pay their water bill in person by visiting the Tax & Revenue Office in Room 104 of City Hall. City Hall is located at 27 West Main Street in New Britain.
3. Dropbox: Residents can put their check made out to the New Britain Water Department in an envelope with their bill and put it in the drop box located outside of City Hall, which is at 27 West Main Street in New Britain.
4. Mail: Water utility bill payments can be mailed to New Britain Water Dept., PO Box 4321, Woburn, MA 01888-4321.
What Is The Clean Water Fund?
The Clean Water Fund operates as the City’s stormwater utility and was implemented to provide a more equitable and sustainable funding source for stormwater system maintenance, infrastructure improvements, and compliance with CTDEEP and EPA environmental regulations. The City’s stormwater system includes nearly 200 miles of drainage piping and 5,500 catch basins. Since its inception, the Clean Water Fund has played a critical role in reducing water pollution, controlling soil erosion, and minimizing flooding in vulnerable neighborhoods.
Clean Water Fund fees for residential properties are based on the home’s building footprint, measured in square feet. Fees for commercial properties, businesses, and non-profits are based on the total impervious surface area on the property, which typically includes rooftops, paved driveways, and parking areas.
The Clean Water Fund user fee schedule for the current fiscal year is available at:
https://www.newbritainct.gov/
Who Do I Call With Questions?
Residents who have questions about their water bill are welcome to call the City’s Billing Department at 860-826-3317.
Can I Dispute My Bill?
Residents are entitled to dispute their bill by appealing it to the Board of Water Commissioners, which meets at 7:00 p.m. on the first Tuesday of each month at 50 Caretaker Road.