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The Public Safety Telecommunications Center provides emergency communications services to the community.

John Medley, Manager of Telecommunications

These services are rendered in concert with policies and procedures mutually developed with the City’s emergency service providers; the Police Department; the Fire Department; and the Emergency Medical Services. Moreover, the PSTC provides and manages information systems for the public safety departments and provides radio communications services for all of city government excluding the Board of Education.

In addition, the PSTC provides the majority of telephone services to municipal agencies in City Hall, the Police Station, all fire stations, the Utility Division of Public Works, the Health Department, and New Britain EMS and its Academy. The Manager also oversees a number of regional public safety initiatives and homeland security projects.


Contact Us

Public Safety Complex
10 Chestnut Street
New Britain, CT 06051
T: 860-826-3030